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Ecomac InnovationsECOMACINNOVATIONS

Privacy Policy

This Privacy Policy explains how Ecomac Innovations LTD (Company Number SC823021) collects, uses, and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Ecomac Innovations LTD is the data controller.
Registered Office: Atrium Business Centre, N Caldeen Rd, Coatbridge, ML5 4EF
Email: enquiries@ecomacinnovations.com

2. Personal Data We Collect

We may collect the following information through our website:

  • Name
  • Email address
  • Telephone number
  • Postcode
  • Message content submitted via contact or assessment forms

3. How We Use Your Information

Your information is used for:

  • Responding to enquiries
  • Arranging home assessments
  • Providing suitability advice and service information
  • Complying with legal and regulatory obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract – when responding to service enquiries or arranging assessments
  • Legitimate Interests – for operating and improving our services
  • Legal Obligation – where required for tax or regulatory compliance

5. Analytics and Cookies

We use Google Analytics 4 to understand website usage and improve performance. Analytics cookies are only activated where user consent has been provided through our cookie banner.

6. Third-Party Processors

We use the following third-party services:

  • Vercel (website hosting)
  • Google Analytics (website analytics)
  • Microsoft 365 (email handling)

These providers process personal data on our behalf under appropriate contractual safeguards.

7. Data Retention

Enquiry data is retained for up to 24 months.
Customer and contractual records are retained for 6 years in accordance with UK tax legislation.

8. International Transfers

We target customers within the United Kingdom. Where third-party providers process data outside the UK, appropriate safeguards such as standard contractual clauses are in place.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at enquiries@ecomacinnovations.com.

10. Complaints

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113

11. Children’s Data

Our services are intended for homeowners aged 18 and over. We do not knowingly collect data from children.

12. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

Last updated: 2026